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Frequently Asked Questions
Click for Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click for Office Depot® Worklife Rewards Visa Credit Card - Frequently Asked Questions
Click here for Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions
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Office Depot® Worklife Rewards Customer Program -
Frequently Asked Questions
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How the Worklife Rewards® Program Works
Is there a membership fee to join Worklife Rewards®?
How can I earn Rewards?
As a Worklife Rewards® member, how will I earn a Reward, and when would I receive my Office
Depot Reward Card?
Are there any items that do not qualify me to earn
Rewards?
When will I receive my Worklife Rewards® Member Card?
Will Office Depot Reward Cards expire?
Will I receive any other promotional offers?
Will my membership information be shared with other
companies?
Can I submit a request to add a missing purchase made before I registered into the program?
About Special Promotions
How can I earn additional Rewards?
How can I participate in My Special Offers?
How can I find out what products qualified for a particular promotion?
About My Worklife Partners™
How does My Worklife Partners™ work?
Where can I find great savings from your partners?
How can I participate in My Worklife Partners™?
How often do the My Worklife Partners™ offers get
updated?
About Worklife Rewards® Member Services
Who should I contact if I have questions about my Worklife Rewards® Membership?
How can I check my Worklife Rewards® status?
If I do not know my Worklife Rewards ® Member Number or do not have my Member Card, what should I do?
How can I change my contact information?
If I lose my Member Card and need to order a replacement, or would like to order additional Worklife Rewards® Member Cards, what should I do?
I am a registered member and I forgot to use my Worklife Rewards® Member Card while I was shopping, am I still eligible to earn Rewards for my purchase?
Can I submit a request to add a purchase from a previous calendar year?
I can't remember my PIN, can you help me?
What are the Terms and Conditions for the Worklife Rewards® program?
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How the Worklife Rewards® Program Works
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Is there a membership fee to join Worklife Rewards®?
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No, your membership is FREE! It's our way of thanking our best customers for shopping at Office Depot.
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How can I earn Rewards?
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You can earn Rewards by shopping at Office Depot. Present your Worklife Rewards® Member Card or provide your Member Number when you are shopping in-store, by phone in the U.S. at 1.800.463.3768 and in Puerto Rico at 1.800.573.4624 or online at www.officedepot.com or www.officedepot.ca (Canadian customers).
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As a Worklife Rewards® Member, how will I earn a Reward, and when would I receive my Office Depot Reward Card?
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You'll receive 10% back in Rewards on ink, toner, paper and our Copy & Print™ Services PLUS 1% back in Rewards on almost everything else when you earn at least $10 in Rewards.
Example: Spend $50 on ink (accrue $5 in Rewards); $300 on a computer desk and $200 on a office chair (accrue $5 in Rewards)
$5 PLUS $5 = $10 in Rewards
Example: Spend $100 on paper (accrue $10 in Rewards) and $250 on a camera (accrue $2.50 in Rewards)
$10 PLUS $2.50 =
$12.50 in Rewards
Office Depot Reward Cards are issued within 60 days after the end of each quarter. If you earn less than $10 in Rewards during a quarter, your Rewards will carry over from quarter to quarter until the end of the calendar year.
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Are there items that do not qualify me to earn
Rewards?
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There are a few exclusions. Please refer to the Reward Program section of the Terms and Conditions for a list of exclusions.
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When will I receive my Worklife Rewards® Member Card?
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If you enrolled using the Member Number printed on the Member Card enclosed in the program brochure, the Card is your permanent Member Card. If you did not use a pre-printed Member Number during your enrollment, you will receive your permanent Member Card in approximately 4 - 6 weeks.
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Will Office Depot reward cards expire?
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Office Depot Reward Cards are valid for 90 days. If you do not use your Office Depot Reward Card in store, online or over the phone during the specified period, the Reward Card will expire.
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Will I receive any other promotional offers?
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Yes. As a Member, you will receive promotional offers by mail and email to help you save even more. If you're not an existing Member, join Worklife Rewards® now and be sure to provide a valid e-mail address when you enroll.
If you are an existing Member, who did not provide an email address when you enrolled or if your email address has changed, go online to www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then click on the "Manage My Account" link to add or update your e-mail address.
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Will my membership information be shared with other companies?
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Please refer to the Office Depot Worklife Rewards privacy policy link at the bottom of the site or the program Terms and Conditions for information on how Office Depot maintains your privacy.
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Can I submit a request to add a missing purchase made before I registered into the program?
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If you were not a registered member at the time of the transaction, then it cannot be applied.
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About Special Promotions
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How can I earn additional Rewards?
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Throughout the year Worklife Rewards® will offer special promotions where members can earn Rewards above the 10% back on ink, toner, paper, and Copy & Print Depot purchases and 1% back on almost everything else. To find out about the latest promotions, be sure check back often and make sure your account information is up to date as details for these offers will be sent to you via direct mail or e-mail.
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How can I participate in My Special Offers?
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My Special Offers is an opportunity for Worklife Rewards® members to sign-up for exclusive promotions. If you're not an existing Member, join Worklife Rewards® now to begin enjoying this exciting benefit.
If you are an existing Member, go to www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then click on the "My Special Offers" link to view the Special Offers created just for you. For detailed instructions regarding My Special Offers, refer to the "Help with My Special Offers" tab.
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How can I find out what products qualified for a particular promotion?
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Qualifying products for most promotions can be viewed on the Reward Status page. If products for a particular promotion are not listed there, refer to the lists below.
- View qualifying products for 100% back in Worklife Rewards® on select supplies (April 11 - 17, 2010, U.S. & Puerto Rico only)
- View qualifying products for 100% back in Worklife Rewards® on select supplies (April 18 - 24, 2010, U.S. & Puerto Rico only)
- View participating store list for 20% back in Worklife Rewards® on Ink, Toner, Paper, Copy & Print Services (May 6 - 15, 2010)
- View participating store list for 2% back in Worklife Rewards® on Almost Everything Else (May 6 - 15, 2010)
- View qualifying products for 100% back in Worklife Rewards® on select supplies (June 20 - 26, 2010, U.S. & Puerto Rico only)
To view the Reward Status page log-in to your account. Then select the "Reward Status" link and you will be able to check your Reward Status Statement. To check your Worklife Rewards® status, you can also email Member Services at MemberServices@MyWorklifeRewards.com; or call Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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About My Worklife Partners™
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How does My Worklife Partners™ work?
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Worklife Rewards® has teamed up with some great companies to bring you amazing discount offers. As a Worklife Rewards® Member you automatically qualify for these offers!
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Where can I find great savings from your
partners?
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You can find our partner offers under the 'My Worklife Partners™' link in the www.myworkliferewards.com website.
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How can I participate in My Worklife Partners™?
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If you're not an existing Member, join Worklife Rewards® now to gain access to a wide array of discount offers from retail, travel and service companies.
If you are an existing Member, go online to www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then click on the "My Worklife Rewards Partners" link to see the prestigious companies we have partnered with to save you money on the products and services that you use every day. Click on the link for each partner to see the details of their offer, including how to redeem that offer.
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How often do the My Worklife Partners™ offers
get updated?
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The My Worklife Rewards Partners™ offers get updated often. Check frequently so you don't miss out on the amazing discount offers we have gathered for you!
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About Worklife Rewards® Member Services
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Who should I contact if I have questions about my Worklife Rewards® Membership?
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You can visit www.myworkliferewards.com and click on the "Contact Us" link. You can also email Member Services at MemberServices@MyWorklifeRewards.com or call Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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How can I check my Worklife Rewards® status?
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Visit www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click on the "Log In" button again. Then select the "Reward Status" link and you will be able to check your Reward Status Statement. To check your Worklife Rewards® status, you can also email Member Services at MemberServices@MyWorklifeRewards.com; or call Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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If I do not know my Worklife Rewards ® Member Number or do not have my Member Card, what should I do?
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Visit www.myworkliferewards.com and click on the "Log In" button. Then click the "Forgot Your Member Number" link. Enter the telephone number which you provided when you joined the Worklife Rewards® Program and click the "Search for Member Number" button.
If you do not know your Worklife Rewards Member Number, you can also call Member Services at 1.866.322.3225, Monday to Friday, 9am to 8 pm, EST.
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How can I change my contact information?
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Yes, visit www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then click on the "Manage My Account" link to update your contact information. Once you have updated your contact information, you need to hit the "Submit" button in order for the information to get updated. You can also change your contact information by calling the Worklife Rewards® Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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If I lose my Member Card and need to order a replacement, or would like to order additional Worklife Rewards® Member Cards, what should I do?
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To print a replacement Member Card immediately, visit www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then under the Customer Service Section click on the "Print Your Member Card" link. A PDF will open in a new window. Print this page and take it to your nearest Office Depot store to have the cards laminated for free!
To order a permanent replacement Worklife Rewards® Member Card or additional Member Cards by mail, please send an email to MemberServices@MyWorklifeRewards.com or call Worklife Rewards® Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST. There are no fees for requesting additional Worklife Rewards® Member Cards.
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I am a registered member and I forgot to use my Worklife Rewards® Member Card while I was shopping, am I still eligible to earn Rewards for my purchase?
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Yes, go online to www.myworkliferewards.com and click on the "Log In" button. Enter your Member Number and PIN and click the "Log In" button again. Then click on the "Add a Purchase" link. You need to select if you would like to add either a Store Purchase or Delivery Order and click the "Submit" button. You will need your store receipt or delivery invoice in order to enter the required information. Once you have entered the required information, you need to click the "Submit" button in order for the purchase to be added. Missing transactions for purchases made within the current calendar year may be added at any time during the current calendar year.
To add a purchase, you can also call Worklife Rewards® Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST. Please make certain that you have your store receipt or delivery invoice available when calling Member Services.
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Can I submit a request to add a purchase from a previous calendar year?
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Unfortunately, we are unable to add previous calendar year purchases to your Worklife Rewards account. Missing transactions for purchases made within the current calendar year may be added at any time during the current calendar year, but must be added by January 3 of the following calendar year. Purchases made during a prior calendar year cannot be added. During the calendar year, you can carry over rewards from quarter to quarter if the minimum requirement is not met.
If you have questions about adding your purchases, you can visit www.myworkliferewards.com and click on the "Contact Us" link. You can also email Member Services at MemberServices@MyWorklifeRewards.com, or call Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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I can't remember my PIN, can you help me?
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Yes, go online to www.myworkliferewards.com and click on the "Log In" button. Then click the "PIN" link. Enter the Member Number and Email Address which you provided when you joined the Worklife Rewards® Program and click the "Submit" button. You receive an email with your PIN number. If you forgot your Worklife Rewards PIN number or if you did not provide us with an Email address at the time of registration, you can also call the Worklife Rewards® Member Services at 1.866.322.3225, Monday to Friday, 9am to 8pm, EST.
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What are the Terms and Conditions for the Worklife Rewards® program?
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Please refer to Office Depot Worklife Rewards® Terms & Conditions online at www.myworkliferewards.com .
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Click for Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click here for Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions
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Office Depot® Worklife Rewards™ Visa® Credit Card Frequently Asked Questions
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Earning Rebates & Restrictions
How do I earn rebates on my Worklife Rewards™
Visa® credit card?
How much do I earn in rebates on purchases made at
Office Depot®?
How much do I earn in rebates on all other
purchases where Visa® credit cards are accepted?
What is a net purchase?
Will I get 5%
back in rebates1 if I use my Office Depot® Worklife
Rewards? Visa® Credit Card at www.officedepot.com or by calling
800-GO-DEPOT?
Is there a limit to how many rebates I can earn?
Are there any exclusions to the Office Depot®
Worklife Rewards™ Visa® Credit Card where I won't receive rebates?
Redeeming Rebates
How do I redeem my Worklife Rewards Visa®
Credit Card Rebates?
How do I keep track of my rebates?
Do my rebates ever expire?
General Credit Card Information
Can I order additional Worklife Rewards™ Visa®
credit cards for family members?
Do additional Worklife Rewards™ Visa® credit cards
earn rebates?
What do I do if I think there is an error in my
rebates?
I lost my Office Depot® Worklife Rewards™ Visa®
Credit Card. What do I need to do?
I see that the Office Depot® Worklife Rewards™
Visa® credit card comes equipped with Blink technology. What is Blink?
What are the key phone numbers and websites that I
need to know for the Office Depot® Worklife Rewards™ Visa® Credit Card
and the Worklife Rewards™ program?
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Earning Rebates & Restrictions
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How do I earn rebates on my Worklife Rewards™
Visa® credit card?
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It's easy! Just use your card at Office Depot® and everywhere
else Visa is accepted!
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How much do I earn in rebates on purchases made
at Office Depot®?
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For every dollar spent, you will
receive 5% back in rebates1 on ALL Office Depot®
purchases when you use your Visa credit card, no exclusions!
Don't forget when checking out at Office Depot®, present your
Worklife Rewards™ Member Card during your transaction along with
your Office Depot® Worklife Rewards™ Visa® Credit Card and get
additional Rewards! You'll get a combined value of 15% back2
(Visa credit card rebates of 5%1 and Worklife Rewards™ of 10%) on
ALL ink, toner, paper and Design, Print & Ship™. PLUS you'll get a
combined value of 6% back2 (Visa credit card rebates of
5% and Worklife Rewards of 1%1) on nearly everything else you buy at
Office Depot®!
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How much do I earn in rebates on all other
purchases where Visa® credit cards are accepted?
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For every dollar spent, you will
receive 1% back in rebates1 on net purchases everywhere
else Visa® credit cards are accepted!
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What is a net purchase?
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Net purchase means the purchases of goods and services made by
you or any authorized user on your account minus any returns or
refunds. Rebates cannot be earned on any returned purchases.
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Will I still get 5%
back in rebates 1 if I use my Office Depot® Worklife
Rewards™ Visa® Credit Card at www.officedepot.com or by calling
800-GO-DEPOT?
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Yes! You will earn rebates on all Office Depot purchases made
through all 3 sales channels - in-store, online, or via the phone!
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Is there a limit to how many rebates I can
earn?
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No, there is no limit to the amount of rebates you can earn.
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Are there any exclusions to the Office Depot®
Worklife Rewards™ Visa® Credit Card where I won't receive rebates?
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There are NO PRODUCT EXCLUSIONS at Office Depot®! That's
right, you will get rebates on EVERYTHING you purchase at
Office Depot® including postage stamps, computers, and gift cards!
Rebates are not earned on balance transfers, cash advances,
checks used to access your account, money-orders, overdraft
advances, interest, unauthorized or fraudulent charges, fees of any
kind, finance charges, gaming transaction or similar purchases, or
fee-related products.
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Redeeming Rebates
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How do I redeem my Worklife Rewards Visa®
Credit Card Rebates?
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All rebates will automatically accrue and be summarized on your
monthly billing statement. The rebate total from your previous
statement will automatically be applied as a statement credit in the
next billing statement containing an Office Depot® purchase. You
only need to make one Office Depot® purchase per month for any
amount and your statement credit will automatically be applied. If
you do not make an Office Depot® purchase in a given month, your
rebates will continue to accrue and be summarized on your monthly
billing statement. They will be applied the next month that an
Office Depot® purchase is made.
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How do I keep track of my rebates?
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Your rebates will post on your monthly Visa credit card statement
so you can see how much you earn each month. You can also track your
rebate credits on your monthly online statement at
www.chase.com/officedepot.
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Do my rebates ever expire?
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No, your rebates never expire.
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General Credit Card Information
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Can I order additional Worklife Rewards™ Visa®
credit cards for family members?
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Additional cards can be sent to you at no cost! Please call Chase
Card Services at 1-800-601-7771.
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Do additional Worklife Rewards™ Visa® credit
cards earn rebates?
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Yes, all additional credit cards associated with your Visa
account will earn rebates, which will post to your monthly
statement.
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What do I do if I think there is an error in my
rebates?
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If you have questions about your rebates just contact Chase Card
Services at 1-800-601-7771.
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I lost my Office Depot® Worklife Rewards™ Visa®
Credit Card. What do I need to do?
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Please call Chase Card Services at 1-800-601-7771 and they will
immediately send you a replacement card.
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I see that the Office Depot® Worklife
Rewards™ Visa® credit card comes equipped with Blink technology.
What is Blink?
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It is a quick way to checkout at all Office Depot® retail
locations! The Office Depot® Worklife Rewards™ Visa® is the first
Office Depot® credit card to feature Blink (contact-less) technology
for fast and convenient check out at all Office Depot® stores. Just
hold your Office Depot® Worklife Rewards™ Visa® Credit Card to the
special card reader now featured at all Office Depot® stores. Watch
for the series of lights and listen for the confirmation tone.
Remove your card and go!
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What are the key phone numbers and websites
that I need to know for the Office Depot® Worklife Rewards™ Visa®
Credit Card and the Worklife Rewards™ program?
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We're glad that you want to stay in touch with us! We're happy to
serve you. Please take note of the following important phone numbers
and websites:
Dial 1-800-601-7771 for:
- Chase Customer Service
- Balance Transfer Checks
- Additional Cards
- Emergency Card Replacement
- Merchant Dispute Assistance
Customer Service outside U.S. and Canada- Collect: 480-350-7099
Spanish Customer Service: 1-888-795-0574
Telecommunications Devices for the Deaf: 1-800-955-8060
Office Depot® Customer Service and Ordering: 1-800-GO-DEPOT
Online Account Access: www.chase.com/officedepot
To find the nearest Office Depot locations, log on to:
www.officedepot.com
For more detailed information on the Worklife Rewards™ program,
visit: www.myworkliferewards.com
For questions regarding the Worklife Rewards™ program, call:
1-866-322-3225
For more detailed information on the Star Teacher ™ program, visit:
www.mystarteacher.com
For questions regarding the Star Teacher ™ program, call:
1-877-789-4544
- You will earn a 5% rebate on Office Depot net purchases and a
1% rebate on all other net purchases. You do not earn rebates on
balance transfers, cash advances, cash-like charges such as
travelers checks, foreign currency, and money orders, any checks
that are used to access your account, overdraft advances, interest,
unauthorized or fraudulent charges, or fees of any kind, including
fees for products that protect or insure the balances of your
account. There is no maximum number of rebates that you can
accumulate in the program. All rebates will be summarized on your
monthly billing statement. The rebate total from the previous month
will automatically be applied as a statement credit in the next
billing statement containing an Office Depot purchase. See Rewards
Program Rules and Regulations, which will be mailed after your
account is established.
- Total savings represent the cumulative earnings in Rewards and
Rebates when you use both your Worklife Rewards™ membership card
and your Worklife Rewards™ Visa Credit Card. Rewards and Rebates
are earned and reported separately and will appear on your Worklife
Rewards™ quarterly reward statement or Worklife Rewards™ Visa
billing statement, respectively.
- Certain restrictions, limitations, and exclusions apply. Once your account is opened, please see your credit card materials for benefits. The lender on your account will be Chase Bank, USA, N.A. This offer is available only to applicants who reside in the United States of America.
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Click for Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click for Office Depot® Worklife Rewards Visa Credit Card - Frequently Asked Questions
Click here for Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions
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Click for Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click for Office Depot® Worklife Rewards Visa Credit Card - Frequently Asked Questions
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How the Office Depot® Ink and Toner Recycling Program Works
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What do I get back for each cartridge recycled?
Is there a limit to the amount of Rewards I can get?
What ink and toner cartridges qualify for the recycling program?
How many cartridges can I recycle per month and get rewarded for?
How can I view my Recycling Rewards?
How can I participate in the Office Depot® Ink and Toner Recycling Program?
When will I receive my Recycling Rewards?
How can I redeem my Recycling Rewards?
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What do I get back for each cartridge recycled?
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For every cartridge you recycle in-store you will receive $3 back in Recycling Rewards! (Up to a limit of 20 per month. You can recycle additional cartridges but Recycling Rewards will only be issued for up to 20 per month.)
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Is there a limit to the amount of Rewards I can get?
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Yes, your Recycling Rewards will not exceed the amount of your total qualifying annual Office Depot® purchases (Qualifying purchases exclude taxes; shipping; postage stamps; prepaid gift, debit, phone, or service cards; and purchases made with Office Depot® Reward Cards and Merchandise Cards). Unearned Recycling Rewards will carry over from quarter to quarter and will expire at the end of the year.
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What ink and toner cartridges qualify for the recycling program?
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You can recycle ANY ink and toner cartridge - NO MATTER WHICH BRAND IT IS!
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How many cartridges can I recycle per month and get rewarded for?
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You can recycle up to 20 ink and toner cartridges per month - we'll take back any brand! You can recycle additional cartridges but Recycling Rewards will only be issued for up to 20 per month. We reserve the right to decline acceptance of visibly damaged cartridges for recycling.
Your Recycling Rewards will not exceed the amount of your total qualifying annual Office Depot® purchases (Qualifying purchases exclude taxes; shipping; postage stamps; prepaid gift, debit, phone, or service cards; and purchases made with Office Depot® Reward Cards and Merchandise Cards ). Unearned Recycling Rewards will carry over from quarter to quarter and will expire at the end of the year.
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How can I view my Recycling Rewards?
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You can view your Recycling Rewards online at www.myworkliferewards.com or www.mystarteacher.com. Log in to your account and click on the "Reward Status" link. Your Recycling Rewards will show under the Additional Promotions section. Please allow 4 - 6 weeks for your Recycling Rewards to be posted on your account. Please keep your recycling receipts for your records.
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How can I participate in the Office Depot® Ink and Toner Recycling Program?
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To participate in the Office Depot® Ink and Toner Recycling Program you must be a Member of the Worklife Rewards® or Star Teacher Programs and provide your Member Number every time you bring in ink and/or toner cartridges to any Office Depot® store in the USA, Canada and Puerto Rico for recycling. Recycling Rewards will be issued as part of your Worklife Rewards® or Star Teacher Mailer. Limit one Worklife Rewards® or Star Teacher account per household.
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When will I receive my Recycling Rewards?
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Recycling Rewards will be issued as part of your Worklife Rewards® or Star Teacher Mailers. You will receive an Office Depot® Reward Card within 60 days after the end of each quarter if you earned at least $10 in Worklife Rewards® and/or Recycling Rewards. Unearned Recycling Rewards will carry over from quarter to quarter and will expire at the end of the year. Please see Worklife Rewards® or Star Teacher Program Terms and Conditions for more information about the issuance and redemption of Rewards.
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How can I redeem my Recycling Rewards?
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You can redeem your Recycling Rewards before the expiration date in-store, online or by phone on purchases of merchandise only, which exclude any type of prepaid gift merchandise, debit, phone, or service cards, including, without limitation, Visa, MasterCard and AmEx debit cards, prepaid telephone cards, etc. Reward Cards may not be exchanged for Office Depot® Gift or Merchandise Cards.
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Click for Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click for Office Depot® Worklife Rewards Visa Credit Card - Frequently Asked Questions
Click here for Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions
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