Click here Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click here Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions

How do I become a member of the Worklife Rewards® program?
Who can join the Worklife Rewards® program?
Is there a membership fee to join the Worklife Rewards® program?
Will my membership information be shared with other companies?
How do I view the full Terms and Conditions of the program?
Do I have to present my member card when making an in-store purchase?

How can I earn Rewards?
Do Unpaid Rewards carry over?
Is there a limit to the amount of Rewards I can earn?
Can I use my Rewards Certificate with coupons?

Why am I being prompted to update my member profile?
By when should I update my profile by in order to receive my Rewards Certificate for this period online?
Why am I being asked to verify my identity?
How do I complete my registration?
Why do I need to complete my registration?
How do I change my member profile information?
Why do you need my email address?
What if I don’t have an email address?
Can I log in with my member number instead of my username?
Can I log in with my PIN instead of my password?
Why do I need to create a password if I already have a PIN?
Can I change my username?
What if I forget my username?
What if I forget my password?
How can I check my Rewards Status?

What are the Rewards periods?
When and how will I receive my Rewards Certificate?
What if I don’t want to receive my Rewards Certificate online?
I have enough Rewards for a Rewards Certificate, but I don’t see one on my account. Why?
Rewards were deducted from my account for a Rewards Certificate, but I don’t see the Rewards Certificate yet. Why?
What does "In Progress" mean?
How can I check the balance on my Rewards Certificate?
Can I re-print my Rewards Certificate?
What if I don't have a printer to print my Rewards Certificate?
What if I lose my Rewards Certificate?
When do Rewards Certificates expire?
Are there any limitations as to what I can buy with my Rewards Certificate(s)?
How many Rewards Certificates can I use in the same transaction?
What happens to my Rewards when I return an item?
Can I submit a request to add a missing purchase made before I registered into the program?

Will I receive any promotional offers?
When will I receive Bonus Rewards?
How can I find out what products qualified for a particular promotion?
How can I participate in My Special Offers?

Who should I contact if I have questions about my membership?
What if I have questions about my Rewards Status?
If I do not know my Member number or do not have my Member card, what should I do?
If I lose my member card and need to order a replacement, or would like to order additional Worklife Rewards® member cards, what should I do?
I forgot use to use my Member card while I was shopping. Can I still earn Rewards for my purchase?
Can I submit a request to add a purchase from a previous Reward period?

You can join the Worklife Rewards® program online at www.myworkliferewards.com, in any Office Depot store, or by phone at 1.866.322.3225. If you enroll in-store or over the phone, you must complete your registration online at www.myworkliferewards.com.

The Worklife Rewards® program is open to legal residents of the 50 United States, District of Columbia, or Puerto Rico who are at least 18 years of age. Contract Sales, State, Municipal and Federal Government accounts and resellers are not eligible to participate in the program.

No, membership is FREE and it’s our way of rewarding you on the things you buy the most.

Office Depot will not share, rent or sell your personal information. Click here to review Office Depot’s complete privacy policy.

Click here to review the full program Terms and Conditions.

No. When shopping in-store simply provide the ten digit phone number that you provided when you enrolled in the program during checkout

Present your Member number every time you shop at Office Depot® in-store, online, or by phone. You’ll receive 10% back in Rewards on ink, toner, paper and copy and print services. Throughout the year you may have the opportunity to earn Bonus Rewards on additional products.

Your Rewards will expire at the end of any Rewards period in which you have earned less than $10.

No. There’s no limit to the amount of Rewards you can earn.

Yes. We accept valid coupons when you make a purchase with your Rewards Certificate. However, purchases made with Rewards or Merchandise Cards/Certificates do not qualify for Rewards.

We now issue Rewards Certificates online. To continue to receive your Rewards, you must update your member profile with a valid email address, username, password, and security question/answer.

To keep your account secure we may also ask you to confirm your identity by answering two questions.

Your member profile must be updated by the last day of the Rewards period in order to receive your Rewards Certificate for that period online.

We’ve implemented new security measures to protect your information. To keep your account secure we may ask you to confirm your identity by answering two questions. You will only be asked to verify your identity once.

Visit the homepage and enter your member ID number in the Complete Your Registration section and click “Complete”.

We now issue Rewards Certificates online. To receive your certificate, new members must complete their registration at www.myworkliferewards.com. To keep your account secure, please answer two questions to confirm your identity.

Log in to your account, click on the “Member Profile” link. To save your revised information, be sure to click “Submit”.

We now issue Rewards Certificates online. An email notification will be sent to members when their Rewards Certificate is ready to print. You can also access your Rewards Certificate by logging in to your account and clicking on “Get My Rewards.”

Create one today: Google, Windows Live, or Yahoo.

Yes. You can use your member number instead of your username to log in.

If you have not updated your member profile with a username and password, you will be able to log in with your four digit PIN as your temporary password. You will then be prompted to update your profile.

Once your profile is updated, you will no longer be able to log in with your four digit PIN.

We recently changed the log in requirements for the website. You must update your member profile with a password that contains 8-10 characters with at least one uppercase letter and one number.

Your username cannot be changed.

Visit the homepage and click the “Forgot?” link located in the Member Login section. Enter the telephone number you provided when you enrolled in the program and click “Submit." You can also log in with your 10 digit Member number. Your username can be found on the Member Profile page after logging in to your account.

Visit www.myworkliferewards.com and click the “Forgot?” link located in the Member Login section. Enter your username or member number and click the “Submit” button. You will be asked to confirm your identity by answering the security question and then click “Submit.” From there, you will be asked to reset your password. As a reminder, your password has at least one uppercase letter and at least one number.

Log in to your account, click on the “Rewards Status” link and you can check your Rewards Status Statement. As a reminder, bonus and recycling Rewards may take up to 6 weeks to post to your account.

You will earn Rewards during the following periods:

• January 1 – March 31
• April 1 – June 30
• July 1 – September 30
• October 1 – December 31

Rewards Certificates are issued when a minimum of $10 has been earned within a Rewards period. Rewards Certificates are now issued online within 30 days after the end of the Rewards period.

With online Rewards you will get your Rewards Certificate sooner and can access them anytime, anywhere. You will get an email notification when your Rewards Certificate is ready to print. You can also access your certificate by logging in to your account and clicking “Get My Rewards".

You may have already accrued $10 or more, however, Rewards Certificates are only issued after the end of the Rewards period.

After the end of a Rewards period, we first deduct the Rewards from your account to process them into a Rewards Certificate. While we are processing your Rewards, you will see “In Progress” display on the “Get My Rewards” page. The Rewards Certificate information will display once the certificate is ready for you to print. You will receive an email notification when your Rewards Certificate is ready to print or you can log-in to your account and click “Get My Rewards.”

While we are processing your Rewards after the end of a Rewards period, this status will display on the “Get My Rewards” page. Once your Rewards Certificate is ready to print, the Rewards Certificate information will display. You will receive an email notification when your Rewards Certificate is ready to print or you can log-in to your account and click “Get My Rewards.”

Log in to your account and click on “Get My Rewards.” All unexpired certificates will display on that page. Certificates with a balance remaining will display in the “Certificates with available balance” section. The current balance will display in the “Balance” column. Remaining balances will also show on the bottom of your store receipt.

Yes, members who receive Rewards online can re-print their unexpired Rewards Certificates. To print your Rewards Certificate, log in to your account and click “Get My Rewards.” Then select the certificates that you want to print and click “Print My Rewards Certificate.”

No problem! Simply visit one of our stores to access your account and print your Rewards Certificate.

We cannot replace Rewards Certificates that are lost, stolen or expired. Lost Rewards Certificates that have not been used may be reprinted by logging into your account and clicking on “Get My Rewards.” Please safeguard your Rewards Certificate and treat it like cash as certificates whose balance has been used cannot be replaced.

All Rewards Certificates expire 90 days after the date of issuance at midnight ET on the expiration date. Certificates cannot be reissued if they have expired.

Rewards Certificate(s) can be used on purchases of merchandise that Office Depot sells in-store, online and by phone, excluding any type of prepaid gift, merchandise, debit, phone or service cards

There is no limit to the amount of unexpired Rewards Certificates you can use in the same transaction

Returned items will automatically be deducted from your current Rewards balance.

No. Purchases made prior to the date you enrolled in the program do not qualify for Rewards.

Office Depot is dedicated to providing Worklife Rewards® members exclusive offers and bonus Rewards promotions. If you’re not currently receiving coupons and product offers and would like to, log in to your account and view the current preference located in the “Member Profile” section. From there, you can change your preference to begin receiving communications about these offers and promotions.

Bonus Rewards will post to your account along with any other Rewards you may have earned in a Rewards period. Some Bonus Rewards may take up to 6 weeks to display on your account.

Log in to your account, select the “Rewards Status” link to view promotion descriptions. If products for a particular promotion are not listed there, refer to the lists below.

• View qualifying products for 100% back in Worklife Rewards® on select supplies (October 2 – 8, 2011, U.S. Only)
• View qualifying products for 100% back in Worklife Rewards® on select supplies (January 1 – 7, 2012)
• View qualifying products for 100% back in Worklife Rewards® on Folgers® Coffee (February 19 – 25, 2012, U.S. Only)
• View qualifying products for 50% back in Worklife Rewards® on select supplies and all case paper (March 4 – 10, 2012)
• View qualifying products for 100% back in Worklife Rewards® on select supplies (April 15 – 21, 2012)
• View qualifying products for 100% back in Worklife Rewards® on select 3M™ labels (May 6 – 12, 2012)
• View qualifying products for 100% back in Worklife Rewards® on select supplies (July 8 – 14, 2012)
• View qualifying products for 100% back in Worklife Rewards® on select supplies (September 16 – 22, 2012)
• View qualifying products for 100% back in Worklife Rewards® on select supplies (September 30 – October 6, 2012)

We've created an exciting benefit that gives you the freedom and flexibility to access exclusive offers. To participate, log in to your account and select the “My Special Offers” link and choose which Special Offer(s) you want to participate in, then click “Sign Me Up”. It’s that simple!

You can click on the “Contact Us” link, send an email to MemberServices@MyWorklifeRewards.com, or call Member Services to speak with an agent at 1.866.322.3225, Monday through Friday, 9am to 8pm, EST.

Log in to your account, click on the “Rewards Status” link to view your Rewards Status Statement.

Visit www.myworkliferewards.com and click the "Forgot?" link located in the Member Login section. Enter the telephone number which you provided when you enrolled in the Worklife Rewards® program and click "Submit".

To print a replacement member card immediately, log in to your account and click the "Print Your Member Card" link. A PDF will open in a new window. Print this page and take it to your nearest Office Depot store to have the cards laminated for free!

To order a replacement member card or additional member cards by mail, call Member Services at 1.866.322.3225, Monday through Friday, 9am to 8pm, EST. There are no fees for requesting additional member cards.

Yes! Log in to your account and click on the “Add a Purchase” link. Select the type of purchase that you would like to add and use your sales receipt to enter the required information. Only purchases made within the current Rewards period can be added to your account.

Missing transactions for purchases made within the current Reward period must be added during the current Reward period in order to receive Rewards.

Click here Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click here Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions

What do I get back for each cartridge recycled?
Is there a limit to the amount of Rewards I can get?
What ink and toner cartridges qualify for the recycling program?
How many cartridges can I recycle per month and get rewarded for?
How can I view my Recycling Rewards?
How can I participate in the Office Depot® Ink and Toner Recycling Program?
When will I receive my Recycling Rewards?
How can I redeem my Recycling Rewards?

For every cartridge you recycle in-store, you get $2 back in Recycling Rewards! Up to a limit of 10 cartridges per month. You can recycle additional cartridges but Recycling Rewards will only be issued on the monthly limit.

Yes, your Recycling Rewards will be granted when you make qualifying Office Depot® purchases and will not exceed the amount of your total qualifying Office Depot® purchases made within a Reward period. Qualifying purchases exclude taxes; delivery fees; postage stamps; prepaid gift, debit, phone, or service cards; and purchases made with Office Depot® Rewards and Merchandise Cards/Certificates. For example:

Recycle 5 cartridges and your potential Recycling Rewards = $10. You’ll only get

• $10 in Recycling Rewards if you spend $10 on qualifying purchases in the same Reward Period in which the cartridges are recycled
• $0 in Recycling Rewards if you do not make any qualifying purchases in the same Reward Period in which the cartridges are recycled

Recycle 2 cartridges and your potential Recycling Rewards = $4. You’ll only get:

• $4 in Recycling Rewards if you spend $4 on qualifying purchases in the same Reward Period in which the cartridges are recycled. Note: No Rewards are issued unless you earn a minimum of $10 in Rewards within a Rewards Period. Therefore, in this example, you must earn an additional $6 in Rewards to reach a total of $10 in Rewards.
• $0 in Recycling Rewards if you do not make any qualifying purchases in the same Reward Period in which the cartridges are recycled and you don’t earn a minimum of $10 in Rewards.

Please allow up to 6 weeks for your Recycling Rewards to post to your account after qualifying purchases are made.

You can recycle ANY ink and toner cartridge - NO MATTER WHICH BRAND IT IS!

You can recycle up to 10 ink and toner cartridges per month. You can recycle additional cartridges but Recycling Rewards will only be issued on the monthly limit. We'll take back any brand! We reserve the right to decline acceptance of visibly damaged cartridges for recycling. Remember, you must return your empty cartridges and make your qualifying purchases within the same Rewards period.

You can view your Recycling Rewards online. Log in to your account and click on the "Rewards Status" link. Your Recycling Rewards will show under the Bonus Rewards Promotions section. Please allow up to 6 weeks for your Recycling Rewards to post on your account after qualifying purchases are made. Please keep your recycling receipts for your records.

To participate in the Office Depot® Ink and Toner Recycling Program you must be a Member of the Worklife Rewards® or Star Teacher Programs and provide your Member Number every time you bring in ink and/or toner cartridges to any Office Depot® store in the USA or Puerto Rico for recycling. Recycling Rewards will be issued as part of your Worklife Rewards® or Star Teacher Rewards Certificate. Limit one Worklife Rewards® or Star Teacher account per household.

Recycling Rewards will be issued as part of your Worklife Rewards® or Star Teacher Rewards Certificate when you earn $10 or more in Rewards. Unpaid Rewards expire at the end of any Rewards period in which you have earned less than $10. Please see Worklife Rewards® or Star Teacher Program Terms and Conditions for more information about the issuance and redemption of Rewards.

You can redeem your Recycling Rewards before the expiration date in-store, online or by phone on purchases of merchandise only, which exclude any type of prepaid gift merchandise, debit, phone, or service cards, including, without limitation, Visa, MasterCard and AmEx debit cards, prepaid telephone cards, etc. Rewards Certificates may not be exchanged for Office Depot® Gift or Merchandise Cards.

Click here Office Depot® Worklife Rewards Customer Program - Frequently Asked Questions
Click here Office Depot® Ink and Toner Recycling Program - Frequently Asked Questions